Refund policy
At VEYLANI, we want you to be happy with your purchase. Please review our return and refund policy before placing an order.
Returns & Refund Eligibility
We accept refund requests for items that arrive damaged, defective, incorrect, or with a verified quality issue.
Please contact us within 30 days of receiving your order to report an eligible issue.
To be eligible for a refund, you may be asked to provide your order number, photographs of the product, and a description of the issue.
Sizing & Change-of-Mind Returns
Due to international shipping and return logistics, we do not accept returns or exchanges for incorrect sizing, fit preferences, changes of mind, or items that are no longer wanted.
We encourage customers to review product descriptions and sizing information carefully before placing an order.
How to Request a Refund
To request a refund, please contact us at supportveylani@gmail.com with your order number and details of the issue.
Our support team will review your request and provide further instructions.
Please do not send items back without receiving approval and return instructions from our team.
If a return is required for an approved claim involving a damaged, defective, or incorrect item, we will provide the necessary shipping instructions and arrange return shipping.
Damages and Issues
Please inspect your order upon delivery and contact us promptly if your item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.
Depending on the circumstances, an eligible claim may be resolved through a refund or replacement.
Exceptions / Non-Returnable Items
We do not accept returns for sizing or fit preferences, changes of mind, or items that have been worn, used, or damaged after delivery.
Certain products, including personalized items, personal care goods, hazardous materials, and gift cards, are also non-returnable unless required by applicable law.
Sale items are non-returnable except where they arrive damaged, defective, incorrect, or applicable law requires otherwise.
Exchanges
We do not offer exchanges for sizing or fit preferences.
If you receive a damaged, defective, or incorrect item, please contact us so we can review your request and determine an appropriate resolution.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is shipped to a customer in the European Union, the customer has the right to cancel or return an eligible order within 14 days of delivery, without providing a reason, in accordance with applicable consumer protection laws.
Additional statutory consumer rights remain unaffected by this policy.
Refunds
We will notify you once your refund request has been reviewed and let you know whether it has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at supportveylani@gmail.com.
Contact Us
For questions about returns, refunds, or your order, please contact: